Unsatisfying Customer Service

<p>Hello Peter.</p> <p> </p> <p>I am a loyal customer of Mobile Telephone Network (MTN) and I have experienced a bad service from their customer service number (173) on several occasions.</p> <p>My primary concern is that, on the 1st July 2017 I have lost my phone (Samsung S7 Edge). During the week this week I bought a new simcard hoping to renew my old lost number and I called the customer service and I was asked “security questions” of which I couldn’t pass the test and I was told that I have failed to redeem my old number.</p> <p>I cannot afford to change my number because I could get their questions correct. There are post (applications) that I have app**** and I provided this number to be reach on. I am expecting calls from anytime this week and next week.</p> <p>My old number: ********** </p> <p>New simcard I Wish to do swim swap on is: ********** </p> <p> </p> <p>I can only be reached via email: ********** <p>Your assistance would be highly appreciated.</p> <p>Would you need any information don’t hesitate to drop me an email.</p> <p>Thank You for your assistance in anticipation.</p> <p> </p> <p>Regards.</p> <p>Lucas Mabunda.</p> <p> </p>