LM
Loli M

1 reviews | Active since Nov 2016

30 Nov 2016, 09:49

Unsatisfied with service & sticking T & C's

<p><br />Morning I bought a Mobicell phone at The Fix store in greenacres in Port Elizabeth but the battery is not lasting at all find myself charging it twice a day so i took it back yesterday as it is still within that 7 returns policy but the manager at that store gave me such a hard time eventually taking it in & saying she will take it for a check up & it will be decided if it will eb replaced. This angers me as the phone is only 5 days old & i do not want it if at 5 days the battery does not last cos than it means it will give me problems. A phone is suppose to have at least a 2 year life span. if i do not get a new phone or refund as it is still within that 7 days i will need to consult legal wise & take this further with my consumer rights.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Dec 2016, 09:04
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that when checked under details given in the review information, nothing displays.

Kindly assist in providing the device details in the review section for prompt assistance on the request for replace or refund.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.