Unsatisfied services very poor

I've been fighting with the MTN team so they can reinstate my insurance as it wasn't my fault they didn't deduct as I was suppose to call and enquire as to why they didn't as always... on the 10th July I received this " Good Day

I trust all is well,

Thank you for the mail received.

Please note that the policy was cancelled because of non payment meaning your account is in arrears with us.

The only way we can reinstate the policy again is when you have made the payment for the outstanding amount.

Regards, SamukelisiweNG" I then queried on the 16th And I got this " Good day Keoneeng Mongale

I hope this message finds you well.

I regret to inform you that the insurance policy for your device has been automatically cancelled due to non-payment of premiums. Unfortunately, we are unable to reinstate the insurance policy at this time.

We understand that this may cause inconvenience, and we apologize for any disruption this may have caused. Please be assured that we are here to assist you with any questions or concerns you may have regarding this matter.

Thank you for your understanding.

Best regards, Sandisile " Yal be playing games with me and I wont let this slide