ER
Eran R
1 reviews | Active since Apr 2018
21 Oct 2019, 12:23
Unsatisfied MTN Customer
After being told on numerous occasions by Delene from MTN Chatsworth that my account is sorted out only to find out it’s not sorted out! On the 5th October I went in to the MTN Chatsworth store and spoke to Delene regarding this account. Whereby I was not given the full data deal that I signed up for. This is going onto the third month I am experiencing poor pathetic services from MTN Chatsworth branch and MTN itself. Delene stated that this is not her its MTN where the problem lies and she showed me many emails more that 30 where she states she requested my night data on my first contract data sim was not working, there after she showed me many emails regarding the incorrect data loaded on my third contract data sim, also she showed me an amount of about plus minus R80.00 that was going to be credited on my bill that was due to be printed on the 11th October 2019. She told me I will see the credit on the bill that just printed. When I received the bill via email there is no credit on the invoice. Then this morning I was credited with my outstanding night data after having put through many requests to find out what was happening. So when I phoned 135 this morning to cancel this contract as I am not satisfied with paying for this anymore as I have not been credited for the data that was not issued to me neither was credited on my account, MTN tells me I will have to pay a termination fee or the balance of the 24 month contract. Why must I pay when they have NOT been giving me my full data for the past 2 months? It is the responsibility of MTN to cancel this contract as their billing system seems to be a total disaster. I am not going to pay for something that is not my fault. On the contract that I signed up for was 5 gig day data double to 10 gig day and 5 gig night data double to 10 gig night at the price of R149.00 per month, but that is not what I received on that data sim. When I called 135 this morning the lady by the name of Thobeka told me I need to email them the few pages that I signed when I took this contract. When I contacted Delene from MTN Chatsworth requesting this information firstly she sent me a single page which does not have my signature on it, then I had to once again phone her at my cost telling her that’s not what I needed. She then informed me that she can only access this information on her PC and she is not at work today so I need to wait till tomorrow. Every day is passing by; everyday is a different excuse and story from Delene, so again I WANT THIS CONTRACT CANCELLED. 3 months to fix this data problem is a NO NO to me. I await your reply in anticipation.
Helpful (0)
Replies (10)0
Replies (10)ER
Eran R's updateReviewer Update
22 Oct 2019, 07:17you people reply to me privately but I cannot view your message, so how can i know what was your response?
ER
Eran R's update22 Oct 2019, 07:17
Reviewer Update
you people reply to me privately but I cannot view your message, so how can i know what was your response?
ER
Eran R's updateReviewer Update
22 Oct 2019, 07:18Whats the use of your reply when I cannot view it?
ER
Eran R's update22 Oct 2019, 07:18
Reviewer Update
Whats the use of your reply when I cannot view it?
ER
Eran R's updateReviewer Update
22 Oct 2019, 12:13Yet another day and another excuse from MTN. Delene called me at 10.40 am stating that she cannot email my signed contract to me as I cannot view any other formats on my phone only PDF.
I told her email me because I can view the document on my work PC then she states she cannot send it to me as the whole of MTN system is offline and she needs to go look for these forms manually.
I am only getting phone calls from Delene full of negativity no positive outcome at all. How much longer must I listen to this nonsense from Delene? Is there anyone in higher authority that can assist me with this major problem.
I told her email me because I can view the document on my work PC then she states she cannot send it to me as the whole of MTN system is offline and she needs to go look for these forms manually.
I am only getting phone calls from Delene full of negativity no positive outcome at all. How much longer must I listen to this nonsense from Delene? Is there anyone in higher authority that can assist me with this major problem.
ER
Eran R's update22 Oct 2019, 12:13
Reviewer Update
Yet another day and another excuse from MTN. Delene called me at 10.40 am stating that she cannot email my signed contract to me as I cannot view any other formats on my phone only PDF.
I told her email me because I can view the document on my work PC then she states she cannot send it to me as the whole of MTN system is offline and she needs to go look for these forms manually.
I am only getting phone calls from Delene full of negativity no positive outcome at all. How much longer must I listen to this nonsense from Delene? Is there anyone in higher authority that can assist me with this major problem.
I told her email me because I can view the document on my work PC then she states she cannot send it to me as the whole of MTN system is offline and she needs to go look for these forms manually.
I am only getting phone calls from Delene full of negativity no positive outcome at all. How much longer must I listen to this nonsense from Delene? Is there anyone in higher authority that can assist me with this major problem.
MTN South Africa's replyOfficial
22 Oct 2019, 19:33Thank you for your reply.
If you cannot see the reply you are welcome to send an email to the hello peter customer care to guide you how to open the private reply, ***
We have received a reply from Daleen Supervisor:
Good Day Apologies for the delay in response, Our systems are currently off line & therefore Delene hasn’t rep**** to you. Client has been provisioned with the allocations, please see attached. Delene has been in regular contact with the customer & he has request a copy of the contract this morning which Delene will send through once the systems are back up.
Warm regards,
Lorraine Sewkuran
As per the store you have received you allocated data:
Please see below the customer was re provisioned STT#***…below is what the ticket was logged for cell...***customer signed a deal for 20gb @R149 10gb day and 10night.customer did not get the 10gb night express only the day was allocated . only received 5gb night Resolution from Wholesale Billing Good day, Missing bundles have been loaded as per Eppix .Sub has been given pro rated amount of requested bundles from the monthly allocation and will be fully provisioned on the next bill run date.SORB ProductionService Orders - ***Received SORBREFNUM Source SO Type Trade Cust Source Transaction ID Source User Id State Completed2019/10/16 13:33:08 *** TCP Modify TC000013 TCP2.0| Wed Oct 16 13:33:07 samara_d COMPLETE - 2019/10/16 13:33:13 The below is from PPMED | TPROVISION | *** | PROVIDENT:tertioprod | 2019-10-16 13:33 | 2019-10-16 13:33 | NIGHT_D_R | PPAdjust | | *** | C | NER30 | 0 | *** | | *** | 1101-MTN Night Express 5GB Converged Provision
| TPROVISION | *** | PPMS:oraclu10 | 2019-10-17 11:53 | 2019-10-17 11:53 | PROMODATA | PPAdjust | | *** | C | MYMTNREF2 | 0 | *** | | *** | 1530-MyMTN First Time Download Bonus 1GB Provision
| TPROVISION | *** | PROVIDENT:tertioprod | 2019-10-20 16:12 | 2019-10-20 16:12 | NIGHT_D_R | PPAdjust | | *** | C | NX5G | *** | *** | | *** | 226-Night Express Promo 5GB - Converged Provision Contract will be cancelled once the early termination fee is paid. Please contact 135 from the device to be transferred to Retentions to assist you with the early termination fee for the contract to be cancelled.
Kind Regards,
MTN
If you cannot see the reply you are welcome to send an email to the hello peter customer care to guide you how to open the private reply, ***
We have received a reply from Daleen Supervisor:
Good Day Apologies for the delay in response, Our systems are currently off line & therefore Delene hasn’t rep**** to you. Client has been provisioned with the allocations, please see attached. Delene has been in regular contact with the customer & he has request a copy of the contract this morning which Delene will send through once the systems are back up.
Warm regards,
Lorraine Sewkuran
As per the store you have received you allocated data:
Please see below the customer was re provisioned STT#***…below is what the ticket was logged for cell...***customer signed a deal for 20gb @R149 10gb day and 10night.customer did not get the 10gb night express only the day was allocated . only received 5gb night Resolution from Wholesale Billing Good day, Missing bundles have been loaded as per Eppix .Sub has been given pro rated amount of requested bundles from the monthly allocation and will be fully provisioned on the next bill run date.SORB ProductionService Orders - ***Received SORBREFNUM Source SO Type Trade Cust Source Transaction ID Source User Id State Completed2019/10/16 13:33:08 *** TCP Modify TC000013 TCP2.0| Wed Oct 16 13:33:07 samara_d COMPLETE - 2019/10/16 13:33:13 The below is from PPMED | TPROVISION | *** | PROVIDENT:tertioprod | 2019-10-16 13:33 | 2019-10-16 13:33 | NIGHT_D_R | PPAdjust | | *** | C | NER30 | 0 | *** | | *** | 1101-MTN Night Express 5GB Converged Provision
| TPROVISION | *** | PPMS:oraclu10 | 2019-10-17 11:53 | 2019-10-17 11:53 | PROMODATA | PPAdjust | | *** | C | MYMTNREF2 | 0 | *** | | *** | 1530-MyMTN First Time Download Bonus 1GB Provision
| TPROVISION | *** | PROVIDENT:tertioprod | 2019-10-20 16:12 | 2019-10-20 16:12 | NIGHT_D_R | PPAdjust | | *** | C | NX5G | *** | *** | | *** | 226-Night Express Promo 5GB - Converged Provision Contract will be cancelled once the early termination fee is paid. Please contact 135 from the device to be transferred to Retentions to assist you with the early termination fee for the contract to be cancelled.
Kind Regards,
MTN
Best regards,
MTN South Africa's reply22 Oct 2019, 19:33
Official
Thank you for your reply.
If you cannot see the reply you are welcome to send an email to the hello peter customer care to guide you how to open the private reply, ***
We have received a reply from Daleen Supervisor:
Good Day Apologies for the delay in response, Our systems are currently off line & therefore Delene hasn’t rep**** to you. Client has been provisioned with the allocations, please see attached. Delene has been in regular contact with the customer & he has request a copy of the contract this morning which Delene will send through once the systems are back up.
Warm regards,
Lorraine Sewkuran
As per the store you have received you allocated data:
Please see below the customer was re provisioned STT#***…below is what the ticket was logged for cell...***customer signed a deal for 20gb @R149 10gb day and 10night.customer did not get the 10gb night express only the day was allocated . only received 5gb night Resolution from Wholesale Billing Good day, Missing bundles have been loaded as per Eppix .Sub has been given pro rated amount of requested bundles from the monthly allocation and will be fully provisioned on the next bill run date.SORB ProductionService Orders - ***Received SORBREFNUM Source SO Type Trade Cust Source Transaction ID Source User Id State Completed2019/10/16 13:33:08 *** TCP Modify TC000013 TCP2.0| Wed Oct 16 13:33:07 samara_d COMPLETE - 2019/10/16 13:33:13 The below is from PPMED | TPROVISION | *** | PROVIDENT:tertioprod | 2019-10-16 13:33 | 2019-10-16 13:33 | NIGHT_D_R | PPAdjust | | *** | C | NER30 | 0 | *** | | *** | 1101-MTN Night Express 5GB Converged Provision
| TPROVISION | *** | PPMS:oraclu10 | 2019-10-17 11:53 | 2019-10-17 11:53 | PROMODATA | PPAdjust | | *** | C | MYMTNREF2 | 0 | *** | | *** | 1530-MyMTN First Time Download Bonus 1GB Provision
| TPROVISION | *** | PROVIDENT:tertioprod | 2019-10-20 16:12 | 2019-10-20 16:12 | NIGHT_D_R | PPAdjust | | *** | C | NX5G | *** | *** | | *** | 226-Night Express Promo 5GB - Converged Provision Contract will be cancelled once the early termination fee is paid. Please contact 135 from the device to be transferred to Retentions to assist you with the early termination fee for the contract to be cancelled.
Kind Regards,
MTN
If you cannot see the reply you are welcome to send an email to the hello peter customer care to guide you how to open the private reply, ***
We have received a reply from Daleen Supervisor:
Good Day Apologies for the delay in response, Our systems are currently off line & therefore Delene hasn’t rep**** to you. Client has been provisioned with the allocations, please see attached. Delene has been in regular contact with the customer & he has request a copy of the contract this morning which Delene will send through once the systems are back up.
Warm regards,
Lorraine Sewkuran
As per the store you have received you allocated data:
Please see below the customer was re provisioned STT#***…below is what the ticket was logged for cell...***customer signed a deal for 20gb @R149 10gb day and 10night.customer did not get the 10gb night express only the day was allocated . only received 5gb night Resolution from Wholesale Billing Good day, Missing bundles have been loaded as per Eppix .Sub has been given pro rated amount of requested bundles from the monthly allocation and will be fully provisioned on the next bill run date.SORB ProductionService Orders - ***Received SORBREFNUM Source SO Type Trade Cust Source Transaction ID Source User Id State Completed2019/10/16 13:33:08 *** TCP Modify TC000013 TCP2.0| Wed Oct 16 13:33:07 samara_d COMPLETE - 2019/10/16 13:33:13 The below is from PPMED | TPROVISION | *** | PROVIDENT:tertioprod | 2019-10-16 13:33 | 2019-10-16 13:33 | NIGHT_D_R | PPAdjust | | *** | C | NER30 | 0 | *** | | *** | 1101-MTN Night Express 5GB Converged Provision
| TPROVISION | *** | PPMS:oraclu10 | 2019-10-17 11:53 | 2019-10-17 11:53 | PROMODATA | PPAdjust | | *** | C | MYMTNREF2 | 0 | *** | | *** | 1530-MyMTN First Time Download Bonus 1GB Provision
| TPROVISION | *** | PROVIDENT:tertioprod | 2019-10-20 16:12 | 2019-10-20 16:12 | NIGHT_D_R | PPAdjust | | *** | C | NX5G | *** | *** | | *** | 226-Night Express Promo 5GB - Converged Provision Contract will be cancelled once the early termination fee is paid. Please contact 135 from the device to be transferred to Retentions to assist you with the early termination fee for the contract to be cancelled.
Kind Regards,
MTN
Best regards,
ER
Eran R's updateReviewer Update
23 Oct 2019, 07:19Please tell me are you saying I am lying that Delene has not been assisiting me?
I have been having problems with this sim data since the day I signed up for it, I have been given the run around by MTN Chatsworth branch, yet the bill was always paid before due date. Yesterday Delene informed me that she was going to do a provisional request but still no response. What kind of service is this from you?
Being the customer I had to beg Delene to sort this issue out and I get called a ****?
I have been having problems with this sim data since the day I signed up for it, I have been given the run around by MTN Chatsworth branch, yet the bill was always paid before due date. Yesterday Delene informed me that she was going to do a provisional request but still no response. What kind of service is this from you?
Being the customer I had to beg Delene to sort this issue out and I get called a ****?
ER
Eran R's update23 Oct 2019, 07:19
Reviewer Update
Please tell me are you saying I am lying that Delene has not been assisiting me?
I have been having problems with this sim data since the day I signed up for it, I have been given the run around by MTN Chatsworth branch, yet the bill was always paid before due date. Yesterday Delene informed me that she was going to do a provisional request but still no response. What kind of service is this from you?
Being the customer I had to beg Delene to sort this issue out and I get called a ****?
I have been having problems with this sim data since the day I signed up for it, I have been given the run around by MTN Chatsworth branch, yet the bill was always paid before due date. Yesterday Delene informed me that she was going to do a provisional request but still no response. What kind of service is this from you?
Being the customer I had to beg Delene to sort this issue out and I get called a ****?
ER
Eran R's updateReviewer Update
23 Oct 2019, 07:19 Please tell me are you saying I am lying that Delene has not been assisiting me?
I have been having problems with this sim data since the day I signed up for it, I have been given the run around by MTN Chatsworth branch, yet the bill was always paid before due date. Yesterday Delene informed me that she was going to do a provisional request but still no response. What kind of service is this from you?
Being the customer I had to beg Delene to sort this issue out and I get called a ****?
I have been having problems with this sim data since the day I signed up for it, I have been given the run around by MTN Chatsworth branch, yet the bill was always paid before due date. Yesterday Delene informed me that she was going to do a provisional request but still no response. What kind of service is this from you?
Being the customer I had to beg Delene to sort this issue out and I get called a ****?
ER
Eran R's update23 Oct 2019, 07:19
Reviewer Update
Please tell me are you saying I am lying that Delene has not been assisiting me?
I have been having problems with this sim data since the day I signed up for it, I have been given the run around by MTN Chatsworth branch, yet the bill was always paid before due date. Yesterday Delene informed me that she was going to do a provisional request but still no response. What kind of service is this from you?
Being the customer I had to beg Delene to sort this issue out and I get called a ****?
I have been having problems with this sim data since the day I signed up for it, I have been given the run around by MTN Chatsworth branch, yet the bill was always paid before due date. Yesterday Delene informed me that she was going to do a provisional request but still no response. What kind of service is this from you?
Being the customer I had to beg Delene to sort this issue out and I get called a ****?
ER
Eran R's updateReviewer Update
23 Oct 2019, 07:38Above in you reply in only one reference number showing, there was more than one query put through for this issue in the past 2 months, below are all reference numbers:
Query 1: 12 September 2019 - Ref. no: *** - Time: 13:49 - Query Escalated
above message resolved Ref. no: *** on 15 September 2019 - Time: 03:09
Query 2: reopened on 20 September 2019 ref no: *** - Time: 09:00
Query 3: 25 September 2019 Ref no: *** - Time: 16:48 - Query Escalated
Above message resolved Ref no: *** on 25 September 2019 - Time: 16:47
Query 4: 02 October 2019 - Ref no: *** Time: 13:21 - Query Escalated
Above message resolved Ref no: *** on 03 October 2019 - Time: 11:17
Above query re opened ref no: *** - Time 13:11
Message received: 04 October 2019 - Ref no: *** - Time 11:27 - query resolved
Query 5: 12 October 2019 - Ref no: *** - Time: 15.45 - Query Escalated
Above message resolved Ref no: *** on 16 October 2019 - Time: 13:40
Query 5: 18 October 2019 - Ref no: *** - Time: 09:50 - re opened
Message received: 21 October 2019 - Ref no: ***- Time 11:18 - query resolved
So please explain all these reference numbers to me ? seeing as you are saying I am lying about Delene. I am not prepared to pay for someone else's mistake. I refuse to pay any termination fee. All sms's are still on the handset if you still want to call me a **** i will submit this to higher authority.
Query 1: 12 September 2019 - Ref. no: *** - Time: 13:49 - Query Escalated
above message resolved Ref. no: *** on 15 September 2019 - Time: 03:09
Query 2: reopened on 20 September 2019 ref no: *** - Time: 09:00
Query 3: 25 September 2019 Ref no: *** - Time: 16:48 - Query Escalated
Above message resolved Ref no: *** on 25 September 2019 - Time: 16:47
Query 4: 02 October 2019 - Ref no: *** Time: 13:21 - Query Escalated
Above message resolved Ref no: *** on 03 October 2019 - Time: 11:17
Above query re opened ref no: *** - Time 13:11
Message received: 04 October 2019 - Ref no: *** - Time 11:27 - query resolved
Query 5: 12 October 2019 - Ref no: *** - Time: 15.45 - Query Escalated
Above message resolved Ref no: *** on 16 October 2019 - Time: 13:40
Query 5: 18 October 2019 - Ref no: *** - Time: 09:50 - re opened
Message received: 21 October 2019 - Ref no: ***- Time 11:18 - query resolved
So please explain all these reference numbers to me ? seeing as you are saying I am lying about Delene. I am not prepared to pay for someone else's mistake. I refuse to pay any termination fee. All sms's are still on the handset if you still want to call me a **** i will submit this to higher authority.
ER
Eran R's update23 Oct 2019, 07:38
Reviewer Update
Above in you reply in only one reference number showing, there was more than one query put through for this issue in the past 2 months, below are all reference numbers:
Query 1: 12 September 2019 - Ref. no: *** - Time: 13:49 - Query Escalated
above message resolved Ref. no: *** on 15 September 2019 - Time: 03:09
Query 2: reopened on 20 September 2019 ref no: *** - Time: 09:00
Query 3: 25 September 2019 Ref no: *** - Time: 16:48 - Query Escalated
Above message resolved Ref no: *** on 25 September 2019 - Time: 16:47
Query 4: 02 October 2019 - Ref no: *** Time: 13:21 - Query Escalated
Above message resolved Ref no: *** on 03 October 2019 - Time: 11:17
Above query re opened ref no: *** - Time 13:11
Message received: 04 October 2019 - Ref no: *** - Time 11:27 - query resolved
Query 5: 12 October 2019 - Ref no: *** - Time: 15.45 - Query Escalated
Above message resolved Ref no: *** on 16 October 2019 - Time: 13:40
Query 5: 18 October 2019 - Ref no: *** - Time: 09:50 - re opened
Message received: 21 October 2019 - Ref no: ***- Time 11:18 - query resolved
So please explain all these reference numbers to me ? seeing as you are saying I am lying about Delene. I am not prepared to pay for someone else's mistake. I refuse to pay any termination fee. All sms's are still on the handset if you still want to call me a **** i will submit this to higher authority.
Query 1: 12 September 2019 - Ref. no: *** - Time: 13:49 - Query Escalated
above message resolved Ref. no: *** on 15 September 2019 - Time: 03:09
Query 2: reopened on 20 September 2019 ref no: *** - Time: 09:00
Query 3: 25 September 2019 Ref no: *** - Time: 16:48 - Query Escalated
Above message resolved Ref no: *** on 25 September 2019 - Time: 16:47
Query 4: 02 October 2019 - Ref no: *** Time: 13:21 - Query Escalated
Above message resolved Ref no: *** on 03 October 2019 - Time: 11:17
Above query re opened ref no: *** - Time 13:11
Message received: 04 October 2019 - Ref no: *** - Time 11:27 - query resolved
Query 5: 12 October 2019 - Ref no: *** - Time: 15.45 - Query Escalated
Above message resolved Ref no: *** on 16 October 2019 - Time: 13:40
Query 5: 18 October 2019 - Ref no: *** - Time: 09:50 - re opened
Message received: 21 October 2019 - Ref no: ***- Time 11:18 - query resolved
So please explain all these reference numbers to me ? seeing as you are saying I am lying about Delene. I am not prepared to pay for someone else's mistake. I refuse to pay any termination fee. All sms's are still on the handset if you still want to call me a **** i will submit this to higher authority.
ER
Eran R's updateReviewer Update
23 Oct 2019, 07:43 Above in your reply only one reference number showing, there was more than one query put through for this issue in the past 2 months, below are all reference numbers:
Query 1: 12 September 2019 - Ref. no: *** - Time: 13:49 - Query Escalated
above message resolved Ref. no: *** on 15 September 2019 - Time: 03:09
Query 2: reopened on 20 September 2019 ref no: *** - Time: 09:00
Query 3: 25 September 2019 Ref no: *** - Time: 16:48 - Query Escalated
Above message resolved Ref no: *** on 25 September 2019 - Time: 16:47
Query 4: 02 October 2019 - Ref no: *** Time: 13:21 - Query Escalated
Above message resolved Ref no: *** on 03 October 2019 - Time: 11:17
Above query re opened ref no: *** - Time 13:11
Message received: 04 October 2019 - Ref no: *** - Time 11:27 - query resolved
Query 5: 12 October 2019 - Ref no: *** - Time: 15.45 - Query Escalated
Above message resolved Ref no: *** on 16 October 2019 - Time: 13:40
Query 5: 18 October 2019 - Ref no: *** - Time: 09:50 - re opened
Message received: 21 October 2019 - Ref no: ***- Time 11:18 - query resolved
So please explain all these reference numbers to me ? Seeing as you are saying I am lying about Delene. I am not prepared to pay for someone else's mistake. I refuse to pay any termination fee. All sms's are still on the handset if you still want to call me a **** I will submit this to higher authority. I am still waiting for her call from yesterday when I spoke to her after 3pm.
Query 1: 12 September 2019 - Ref. no: *** - Time: 13:49 - Query Escalated
above message resolved Ref. no: *** on 15 September 2019 - Time: 03:09
Query 2: reopened on 20 September 2019 ref no: *** - Time: 09:00
Query 3: 25 September 2019 Ref no: *** - Time: 16:48 - Query Escalated
Above message resolved Ref no: *** on 25 September 2019 - Time: 16:47
Query 4: 02 October 2019 - Ref no: *** Time: 13:21 - Query Escalated
Above message resolved Ref no: *** on 03 October 2019 - Time: 11:17
Above query re opened ref no: *** - Time 13:11
Message received: 04 October 2019 - Ref no: *** - Time 11:27 - query resolved
Query 5: 12 October 2019 - Ref no: *** - Time: 15.45 - Query Escalated
Above message resolved Ref no: *** on 16 October 2019 - Time: 13:40
Query 5: 18 October 2019 - Ref no: *** - Time: 09:50 - re opened
Message received: 21 October 2019 - Ref no: ***- Time 11:18 - query resolved
So please explain all these reference numbers to me ? Seeing as you are saying I am lying about Delene. I am not prepared to pay for someone else's mistake. I refuse to pay any termination fee. All sms's are still on the handset if you still want to call me a **** I will submit this to higher authority. I am still waiting for her call from yesterday when I spoke to her after 3pm.
ER
Eran R's update23 Oct 2019, 07:43
Reviewer Update
Above in your reply only one reference number showing, there was more than one query put through for this issue in the past 2 months, below are all reference numbers:
Query 1: 12 September 2019 - Ref. no: *** - Time: 13:49 - Query Escalated
above message resolved Ref. no: *** on 15 September 2019 - Time: 03:09
Query 2: reopened on 20 September 2019 ref no: *** - Time: 09:00
Query 3: 25 September 2019 Ref no: *** - Time: 16:48 - Query Escalated
Above message resolved Ref no: *** on 25 September 2019 - Time: 16:47
Query 4: 02 October 2019 - Ref no: *** Time: 13:21 - Query Escalated
Above message resolved Ref no: *** on 03 October 2019 - Time: 11:17
Above query re opened ref no: *** - Time 13:11
Message received: 04 October 2019 - Ref no: *** - Time 11:27 - query resolved
Query 5: 12 October 2019 - Ref no: *** - Time: 15.45 - Query Escalated
Above message resolved Ref no: *** on 16 October 2019 - Time: 13:40
Query 5: 18 October 2019 - Ref no: *** - Time: 09:50 - re opened
Message received: 21 October 2019 - Ref no: ***- Time 11:18 - query resolved
So please explain all these reference numbers to me ? Seeing as you are saying I am lying about Delene. I am not prepared to pay for someone else's mistake. I refuse to pay any termination fee. All sms's are still on the handset if you still want to call me a **** I will submit this to higher authority. I am still waiting for her call from yesterday when I spoke to her after 3pm.
Query 1: 12 September 2019 - Ref. no: *** - Time: 13:49 - Query Escalated
above message resolved Ref. no: *** on 15 September 2019 - Time: 03:09
Query 2: reopened on 20 September 2019 ref no: *** - Time: 09:00
Query 3: 25 September 2019 Ref no: *** - Time: 16:48 - Query Escalated
Above message resolved Ref no: *** on 25 September 2019 - Time: 16:47
Query 4: 02 October 2019 - Ref no: *** Time: 13:21 - Query Escalated
Above message resolved Ref no: *** on 03 October 2019 - Time: 11:17
Above query re opened ref no: *** - Time 13:11
Message received: 04 October 2019 - Ref no: *** - Time 11:27 - query resolved
Query 5: 12 October 2019 - Ref no: *** - Time: 15.45 - Query Escalated
Above message resolved Ref no: *** on 16 October 2019 - Time: 13:40
Query 5: 18 October 2019 - Ref no: *** - Time: 09:50 - re opened
Message received: 21 October 2019 - Ref no: ***- Time 11:18 - query resolved
So please explain all these reference numbers to me ? Seeing as you are saying I am lying about Delene. I am not prepared to pay for someone else's mistake. I refuse to pay any termination fee. All sms's are still on the handset if you still want to call me a **** I will submit this to higher authority. I am still waiting for her call from yesterday when I spoke to her after 3pm.
ER
Eran R's updateReviewer Update
23 Oct 2019, 11:05 After making many request and attempts to speak to the regional manager of MTN Chatsworth, I finally get a call at 10:06 on the 23 October 2019 from a male by the name of Shahim Sheik.
He says his contacting me from MTN head office and cannot see any problem with this line so he does not understand why I want to cancel this account as he see everything on his system is perfect. He said that I was sent an sms on Monday the 21rst October 2019 stating that I have been credited with the outstanding data, but on my phone there is no sms that came to me on Monday. He also told me that on the 11 November 2019 I will receive my full data of 10 gig day data and 10 gig night data. I told him I am not going wait another month to see if I receive my full data or not as I have been waiting since September for this problem to be resolved. He refuses to accept that I am not going to pay another month and wait to see “IF” THIS DATA ISSUE IS RESOLVED. I am very disappointed to be treated in this manner from MTN and be spoken to with attitude by MR SHAMIM SHEIK. He has no ways of speaking to me, he was very rude and abrupt as a manager I wonder who trained him to speak to a customer in that tone. I have not breached my contract in any way that MTN should be treating me in this manner. All this has done has put me under stress and has upset me by the way this case has been treated. Delene told me it takes 30 days for the credit to reflect, Mr Shahim Sheik tells me 2 weeks. All I am getting is lies from all staff members from MTN, but I get called a **** by Lorraine the store manager in Chatsworth who refused to take my call when I requested to speak to her. Everytime I went into that branch all staff members are sitting on their personal cell phones, facebook, whatsapp and instagram instead of assisting and fixing customers problems. That branch is like a circus. Yesterday Delene told me she will get this contract terminated, and today Shahim says NO. What is this? I do not want this contract I want it closed. End of story I am tired of been round and round in circles. I am a working class man with no time for this nonsense; I have a job to do which pays my salary unlike the staff at MTN Chatsworth Centre.
He says his contacting me from MTN head office and cannot see any problem with this line so he does not understand why I want to cancel this account as he see everything on his system is perfect. He said that I was sent an sms on Monday the 21rst October 2019 stating that I have been credited with the outstanding data, but on my phone there is no sms that came to me on Monday. He also told me that on the 11 November 2019 I will receive my full data of 10 gig day data and 10 gig night data. I told him I am not going wait another month to see if I receive my full data or not as I have been waiting since September for this problem to be resolved. He refuses to accept that I am not going to pay another month and wait to see “IF” THIS DATA ISSUE IS RESOLVED. I am very disappointed to be treated in this manner from MTN and be spoken to with attitude by MR SHAMIM SHEIK. He has no ways of speaking to me, he was very rude and abrupt as a manager I wonder who trained him to speak to a customer in that tone. I have not breached my contract in any way that MTN should be treating me in this manner. All this has done has put me under stress and has upset me by the way this case has been treated. Delene told me it takes 30 days for the credit to reflect, Mr Shahim Sheik tells me 2 weeks. All I am getting is lies from all staff members from MTN, but I get called a **** by Lorraine the store manager in Chatsworth who refused to take my call when I requested to speak to her. Everytime I went into that branch all staff members are sitting on their personal cell phones, facebook, whatsapp and instagram instead of assisting and fixing customers problems. That branch is like a circus. Yesterday Delene told me she will get this contract terminated, and today Shahim says NO. What is this? I do not want this contract I want it closed. End of story I am tired of been round and round in circles. I am a working class man with no time for this nonsense; I have a job to do which pays my salary unlike the staff at MTN Chatsworth Centre.
ER
Eran R's update23 Oct 2019, 11:05
Reviewer Update
After making many request and attempts to speak to the regional manager of MTN Chatsworth, I finally get a call at 10:06 on the 23 October 2019 from a male by the name of Shahim Sheik.
He says his contacting me from MTN head office and cannot see any problem with this line so he does not understand why I want to cancel this account as he see everything on his system is perfect. He said that I was sent an sms on Monday the 21rst October 2019 stating that I have been credited with the outstanding data, but on my phone there is no sms that came to me on Monday. He also told me that on the 11 November 2019 I will receive my full data of 10 gig day data and 10 gig night data. I told him I am not going wait another month to see if I receive my full data or not as I have been waiting since September for this problem to be resolved. He refuses to accept that I am not going to pay another month and wait to see “IF” THIS DATA ISSUE IS RESOLVED. I am very disappointed to be treated in this manner from MTN and be spoken to with attitude by MR SHAMIM SHEIK. He has no ways of speaking to me, he was very rude and abrupt as a manager I wonder who trained him to speak to a customer in that tone. I have not breached my contract in any way that MTN should be treating me in this manner. All this has done has put me under stress and has upset me by the way this case has been treated. Delene told me it takes 30 days for the credit to reflect, Mr Shahim Sheik tells me 2 weeks. All I am getting is lies from all staff members from MTN, but I get called a **** by Lorraine the store manager in Chatsworth who refused to take my call when I requested to speak to her. Everytime I went into that branch all staff members are sitting on their personal cell phones, facebook, whatsapp and instagram instead of assisting and fixing customers problems. That branch is like a circus. Yesterday Delene told me she will get this contract terminated, and today Shahim says NO. What is this? I do not want this contract I want it closed. End of story I am tired of been round and round in circles. I am a working class man with no time for this nonsense; I have a job to do which pays my salary unlike the staff at MTN Chatsworth Centre.
He says his contacting me from MTN head office and cannot see any problem with this line so he does not understand why I want to cancel this account as he see everything on his system is perfect. He said that I was sent an sms on Monday the 21rst October 2019 stating that I have been credited with the outstanding data, but on my phone there is no sms that came to me on Monday. He also told me that on the 11 November 2019 I will receive my full data of 10 gig day data and 10 gig night data. I told him I am not going wait another month to see if I receive my full data or not as I have been waiting since September for this problem to be resolved. He refuses to accept that I am not going to pay another month and wait to see “IF” THIS DATA ISSUE IS RESOLVED. I am very disappointed to be treated in this manner from MTN and be spoken to with attitude by MR SHAMIM SHEIK. He has no ways of speaking to me, he was very rude and abrupt as a manager I wonder who trained him to speak to a customer in that tone. I have not breached my contract in any way that MTN should be treating me in this manner. All this has done has put me under stress and has upset me by the way this case has been treated. Delene told me it takes 30 days for the credit to reflect, Mr Shahim Sheik tells me 2 weeks. All I am getting is lies from all staff members from MTN, but I get called a **** by Lorraine the store manager in Chatsworth who refused to take my call when I requested to speak to her. Everytime I went into that branch all staff members are sitting on their personal cell phones, facebook, whatsapp and instagram instead of assisting and fixing customers problems. That branch is like a circus. Yesterday Delene told me she will get this contract terminated, and today Shahim says NO. What is this? I do not want this contract I want it closed. End of story I am tired of been round and round in circles. I am a working class man with no time for this nonsense; I have a job to do which pays my salary unlike the staff at MTN Chatsworth Centre.
ER
Eran R's updateReviewer Update
24 Oct 2019, 09:11Yet another day has passed and no call back from Mr Shahim Sheik, yesterday when he called me at 10.16am he advised me that he will call me back within 2 hours. I think his watch stopped working. So now what to do?
ER
Eran R's update24 Oct 2019, 09:11
Reviewer Update
Yet another day has passed and no call back from Mr Shahim Sheik, yesterday when he called me at 10.16am he advised me that he will call me back within 2 hours. I think his watch stopped working. So now what to do?