Unsatisfied customer

Good day

Mtn South Africa in Pretoria in Forest Hill and Quagga centre.

Forest Hill: I went there on Thursday (24/10/2019) to do a simple swap and to only find the only person who can help was not willing as she was at the back eating. When she finally came to assist she was so reluctant and to me to come with a bank statement print out stating that the proof of residence that a brought forth was not up to standard and which was Aarto letter. Something must be done with people who are not willing to assist customers until today I am not assisted, for 2 days I'm without a sim. Money and time used to go there to be sorted was fruitless MTN consultants are not fit to hold their positions.

Quagga centre: I went there for 2 day straight on the 24/10/2019 and the today the 25/10/2019. I was told the system was offline after spending over 30 minutes in the store on the 24/10/2019, after agreeing that I'd come back the following day on the 25/10/2019 the consultant assistanting me (Thabo) was so unprofessional busy hanging with his friends in the store during work hours and neglecting his duties to attend to his customer (me) when asking why, I was told that system is offline again and that he'd call me once it's back online but an older woman doing a sim swap for her contract mobile was attended to smoothly... Now it's almost 5 hours and they haven't called me to finish doing my sim swap. I use that number for work purposes now I'm held up and can't do nothing because of MTN South Africa consultant are ***********. How many days should I spend on the travelling and using my own money to get my own number back? How hard is it to do a sim swap? How long will *********** workers be useless to customers? This is not acceptable