Unsatisfied Customer

As a customer of Mtn for many years I am disgusted with the kind of service I got from Mtn bluff towers. On taking a new contract last year March 2020 with mtn I experienced total dissatisfaction with the kind of service I received throughout last year with endless issue with this contract This year February 2021,I went into the store to pay my monthly instalment as I always do due to them continuously debiting incorrectly I changed to do payment at the store, an Mtn employee assisted me with my payment, after verifying my personal information he shows me a monthly instalments due and confirms my monthly payment amount so I swiped my card thinking payment is complete, Only to find out the following month a message was sent to me that I owe them and outstanding payment

I go back to the store to query what is the issue, they pick up that my payment was put into a wrong account

More so the account that it was payed into was not existing and they seemed confused on this matter

I asked to speak to the manager he states she is busy and cannot help me

I requested a re imbur*****t they said I will need to come back I went back 3 times to this store for assistance and still I have no help and feedback

I called the store 15times no one answers the phones

I am owed one months instalment cause i had to pay twice for their negligence and they can not help me.

I will never want to deal with MTN again

If anyone can assist me please do,because people need to know the kind of service providers we have in South Africa with no Ethics

Regards