UNSATISFIED CUSTOMER

I called in at about11:42, I spoke to a Luvuyo Nkomo, as I received the sms. He asked me a bout a PIN, which I told him I do not have, he then said he will need to ask me security questions, which I agreed too. The 1st question I could not hear, as there was a disturbance on the line, I then asked him to repeat himself, as I did not hear the question. In an aggressive tone, he repeated himself. I then told him I could not hear the 1st, and it's no use he is agro with me. I asked him to put me through to someone else and he put the phone down in my ear. This is my first time having a contract with MTN. Is this really the service you give your clients??? It is NOT our fault that you Luvuyo has to come in on a MONDAY after PAY WEEKEND to work. WHY did you not book off sick, if you are not able to deal with customers on a MONDAY after PAY WEEKEND??? MTN DO BETTER. And before anyone phones me, please go an listen to the call. I have spoken to an Alicia aswell, who was very helpful, but told me the call from Luvuyo was not logged, as she could not provide me with his name. She did ask if i received a sms with a reference number, and when I looked at my sms's I saw I received 1 from MTN with his name.