Unsatisfied Customer

To whom it concern

I am deeply disappointed in your service towards me. I received a call on May 5th, where a consultant made an offer to me. She said that I can upgrade my package at NO EXTRA COSTS. My monthly MTN installment would remain the same, just the data and minutes that will increase for the rest of the year.

Yesterday I received a major shock, as my MTN debit order was extremely high. I did not budget for it.

I went into MTN this yesterday, and they cannot reverse my this package as it would yet again be of extra cost.

I am deeply disappointed and I consider this as theft. As money left my account without my knowledge.

How is this possible? I suggest you look into this case, and give me feedback as soon as possible. I want to claim my money back, that was of extra cost.

If you fail to do so, I will report you to the police and open a case of theft. I suggest you go and listen to your calls that was made on May 5th, and hear the lies that I was told.

I am an unhappy customer, who is not afraid to take further action.

Kind regards Hanneri Fouché