unsatisfied customer
<p>I app**** for a wifi system at ur MTN store in Westwood Mall Durban on the 16 December and till date i got no response if if approved or not. Evertime i phone the store coz i don't stay in Durban. I stay 2 hours away so I have to phone the store but no one will answer the phone der. I have to phone the next door shop n ask dem to tell Mtn to answer der phone which is so unprofessional. N if dey answer dey say dey will get back to me but no one gets back to me. What kind of service is this? </p>
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Replies (3)
MTN South Africa's replyOfficial
09 Jan 2017, 22:17Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply09 Jan 2017, 22:17
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
's updateReviewer Update
09 Jan 2017, 22:45Thanks. Looking forward to the policy of results
's update09 Jan 2017, 22:45
Reviewer Update
Thanks. Looking forward to the policy of results
's updateReviewer Update
11 Jan 2017, 04:30Thank you so much. MTN has contacted me n sed dey will sort out the problem. Thank you again for your help.
's update11 Jan 2017, 04:30
Reviewer Update
Thank you so much. MTN has contacted me n sed dey will sort out the problem. Thank you again for your help.