Unsatisfied customer

<p>My contract with mtn had come to an end 1 may 2016.</p> <p>I have requested the my contract be terminated and I will continue on a pre-paid basis...</p> <p>I was told that the contract would be terminated within 7 working days. It is now 4 June and again I phone in to find out if my contract has ended and the answer is no. </p> <p> </p> <p>The reason for termination of the contract is affordability.</p> <p>sadly mtn continues poor customer satisfaction service failing to listen and understand thier customers. </p> <p> </p> <p> I'm unsure on how else to approach this problem ....</p> <p> </p> <p>PLEASE PLEASE please do the right thing cancel my contract line as I have kindly requested a number of times... NOT A MONTH TO MONTH CONTRACT either </p> <p> </p> <p>I am wanting to use my number on prepaid only</p> <p>Sandra</p> <p> </p>