JK
Jani K
1 reviews | Active since Jun 2018
05 Jun 2018, 12:56
unsatisfied client
Good day.
I am now really fed up with service providers they all tell you the same thing...
this is the second time in 2 weeks that my airtime and data just dissipated for no reason. when i phone to mtn to have them fix it wonder by wonder its content subscription, that is their excuse for any missing data or airtime. when i now asked to speak to management none of them are ever available. i asked to be reimbursed for my airtime loss and data.
i have been with mtn a loyal customer for the last 14 years
This is completely unacceptable, how does the service provider expect clientele to just keep paying for no reason, i have and never will subscribe to these things.
very unhappy customer
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MTN South Africa's replyOfficial
06 Jun 2018, 05:19Good day Jani,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Jun 2018, 05:19
Official
Good day Jani,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,