Unsatisfied and concerned

I accompanied my partner to MTN in Canal Walk on Saturday to take a contract. As I have been with MTN for the past 10 years he wanted me to help him should he have any questions. We were assisted by a lady who we unfortunately cannot remember her name. The first issue we had was the fingerprint machine which did not work but she managed to fix that. We provided her with all documents and answered all questions and after sitting there for almost an hour she told us that the application was sent for further verification. This was a bit strange and I asked her why and she said this happens to all applications. When I questioned her on it, as I know this is not always the case she told me it is needed sometimes which is fair. She told us it takes up to 24 hours for an outcome of application and till now we have not received anything. Throughout the whole process, she got up to consult someone on what she was doing on 3 separate occasions and it gave the impression that she was not sure of certain things she was doing. She also had to restart the application for reasons unknown to us as she did not specify. If she was new she could have politely said so and we would have understood. For this reason we are not very confident and are concerned that the delay for receiving the outcome of the application is that the application was not processed correctly. I would like someone to contact me and should you need to speak to my partner I will gladly give you his contact number. I have never had issues with MTN and now that I recommend someone who is a MTN prepaid subscriber, to take a contract as well, we have a sucky experience like this. Please contact me urgently as I would like this to be resolved soonest.