UNSATISFATORY SERVICE

On 15/04/2015 i did phone upgrade through a sales consultant her name was Nobuhle from MTN direct , she said the phone will be delivered between 5-7 working days and have never received the phone . I then called for a follow up when 7 days elapsed and did not get a positive feedback was told someone will call me back and that never happened . On 29/04/2015 i called to notify them that the phone was never received also complained about the unsatisfactory service and then ask for the contract to be cancelled . Was told that the notification is sent to retention / cancellations department and the contract should be DE-activated withing 24-48 hrs . Was also told once its done a notification will be sent followed by a phone call . All of the above was not done , i kept on calling and same story till today which is more than a week as opposed to the 24-48hrs period .