Unsatisfactory Services!!!!!

I received a friendly call in October 2017 informing me that my MTN cellphone contract was eligible for an upgrade, to my surprise seeing that I didn't keep up with how long I have had the contract. The consultant was pleasant and bubbly and I agreed to the upgrade which would have my handset delivered within 7 to 14 working days. Following up in November because I have not received my handset yet I contacted MTN direct who advised me Sumer Mobile was the agency who is a representative of MTN (as their voice recording states when you contact their call centre). They provided me with the courier details and tracking number which I personally had to do a follow up with only to find out the handset was sent back to the warehouse because they had the incorrect contact details for delivery. Now the wonder of the warehouse and the call centre who only have communication via email has caused me endless frustration and multipule infuriating conversations telephonically mind you which only occurs once I call them . 5 Different consultants the Connie, Luciano, Vincent (the names I in fact asked for) all explaining they are typing emails to the warehouse while on the line with me. The matter is being followed up. The manager or supervisor will come back to me or is on leave etc etc. I mean really. TO cancel this whole agreement guess what? No... you would never guess... They have to wait for feedback from the Warehouse. Wow. The unreachable warehouse. Today 2018/01/08 Vincent assures me that mid week I will have feedback when my handset will be delivered. After 20 minutes I call back requesting to speak to a manager again but Connie confirms the manager is on leave but is so surprised at this information that before the end of the week I will receive feedback as according to her colleague I might as well should have spoken to her in Hebrew.

Week after week the same lame story not even worthy to be called an excuse because no excuse has been made. We are waiting for feedback is not acceptable to me at this stage.

Unsatisfactory is an understatement. I cannot imagine how MTN could associate with an agency like this.