UNSATISFACTORY SERVICE RECEIVED FRO MTN WATERFRONT

On the 13th of November 2015 I took my phone to MTN Water Front as it was water damaged. I completed all necessary forms and I was advised by Gerald that within a weeks time they will advise me whether the phone will be repaired or put through for insurance claim. I did not receive any feedback. On Sunday the 29th of November 2015, I went to MTN Waterfront and the Manager on duty advised me that she will send e-mail to Gerald to call me on a Monday 30-Nov-15. I left 3 contact numbers where they could reach me and they also have my e-mail address. I did not receive a call from Gerald. In the afternoon I gave him a call. He first he confused me with another client and eventually advised me that he had to resubmit my insurance claim and he will call me back the next day. I did not receive any call from him . On the 7-Dec-15 I went to MTN at Water Front and was serviced by Shaun. The only information found by him was that on the system there was a message received on the 3-Dec-15. That advised them that I must switch off my 'find my I phone. At least Shaun sent me an sms the next day that insurance is processing my claim. To date my phone is still not replaced and no feedback.