unsatisfactory service online and live

i app**** for Home Internet contract on the 15th February , the package was delivered within 5 days.

after delivery i struggle to connect my devices as they will say "connected without internet".

4 days after delivery I took the whole package to Vaal Mall for cancellation of the services. Everthing handed back i signed the form and was provided with IRMS number and contact number to call.

i called and provided the needed infor as guided

2 weeks ago i received sms stating that my returned router is used in another place rather than the provided i supp**** during application. Yesterday i visited the store again only to be told that my contract is still active again

today i received the statement showing the amount to be paid comes month end April, can i please be assisted to cancel this contract as the store lady said the ares where i live doesnt have coverage while the sales lady online checked and said there is coverage