1 reviews | Active since Jul 2016
Unsatisfactory service by MTN
<p>It's disappointing when such a huge company like MTN will give one an answer like ,"it's a system error your account was changed from contract to prepaid" .Friday the 23rd of July 2016 I get two sms's that my insurance is cancelled and I've exceeded my credit limit of 200 ,service is supended . I can't access a service that I paid for due to an error that they caused. If you looking for answers no one can provide. There's no proratta installment that one pays but my services have been suspended due an error that can't be explained. It's been over 24 hours and counting. Attached is the two sms's I received. Please assist </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Good day Mike
I'm still awaiting written ,feedback on weather my insurance has been renewed since it was prematurely cancelled and from the relevant department on which you promised will provide detailed feed back on the above complain. Full amount was debited from my account but yet again nothing, nothing at all from mtn. This is poor
Good day Mike
I'm still awaiting written ,feedback on weather my insurance has been renewed since it was prematurely cancelled and from the relevant department on which you promised will provide detailed feed back on the above complain. Full amount was debited from my account but yet again nothing, nothing at all from mtn. This is poor