CS
Carrie S
1 reviews | Active since Jan 2013
14 Mar 2016, 12:40
Unsatisfactory Service
MTN advertised free data for upgrades to LTE phones. I upgraded in October 2015. I was promised the free data from 27/10/2015<br> I was only credited with the data on 15/11/2015<br> In the interim, I incurred out-of-bundle data costs of R3075.11<br> I would like these charges rescinded - if I had received the data when promised, I would not have incurred these costs.<br> My phone has been suspended and I have been threatened with legal action despite my remaining in constant contact with MTN and the communications ombudsman(who is not receiving any response from MTN) over a dispute from October last year. I have paid my subscription fee each month but will no longer continue to do so as I cannot use my account. Why is it so difficult for someone at management level at MTN to contact me so that we can resolve this dispute. I may have to seek legal counsel for myself
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Replies (1)
MTN South Africa's replyOfficial
16 Mar 2016, 14:43Hello Carrie29,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 3507.13 has been passed on your account. For your line to be unsuspended, please pay the outstanding balance of R 1504.25.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 3507.13 has been passed on your account. For your line to be unsuspended, please pay the outstanding balance of R 1504.25.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply16 Mar 2016, 14:43
Official
Hello Carrie29,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 3507.13 has been passed on your account. For your line to be unsuspended, please pay the outstanding balance of R 1504.25.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 3507.13 has been passed on your account. For your line to be unsuspended, please pay the outstanding balance of R 1504.25.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,