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magwaza M
1 reviews | Active since Sept 2015
07 Sept 2015, 18:31
unsatisfactory service
I upgraded my contract in August and did a sim swap two weeks ago and I'm still waiting. The phone I took uses a micro sim and now I can't use my phone because the sim swap has not been done. I called the 808 and 809 call centre they kept saying I must reboot my phone but now I really feel like I'm being played. I regret upgrading I should have cancelled u know. I don't know what to do anymore. Can someone help me so that I can use my phone.
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MTN South Africa's replyOfficial
08 Sept 2015, 15:15Hello magwaza.m,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that there is an issue with the SIM swap activation failing from our billing system to our network system. A request was logged by one of our call centre agents in order for our back-office to process the SIM swap on the network.
We've now done a follow up on the request logged and requested that it be processed with urgency. The reference number for the request that was logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that there is an issue with the SIM swap activation failing from our billing system to our network system. A request was logged by one of our call centre agents in order for our back-office to process the SIM swap on the network.
We've now done a follow up on the request logged and requested that it be processed with urgency. The reference number for the request that was logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply08 Sept 2015, 15:15
Official
Hello magwaza.m,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that there is an issue with the SIM swap activation failing from our billing system to our network system. A request was logged by one of our call centre agents in order for our back-office to process the SIM swap on the network.
We've now done a follow up on the request logged and requested that it be processed with urgency. The reference number for the request that was logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that there is an issue with the SIM swap activation failing from our billing system to our network system. A request was logged by one of our call centre agents in order for our back-office to process the SIM swap on the network.
We've now done a follow up on the request logged and requested that it be processed with urgency. The reference number for the request that was logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***