1 reviews | Active since Dec 2017
Unsatisfactory service
Good afternoon
I have a problem with MTN I cancelled my contract with them in June phoned through collections got a settlement amount and was told to phone back a day or two after I had made payment which I.did and was told my number is prepaid..Suddenly 27 December 2017 I receive a message from my bank telling me that an amount was debited by MTN. When I phone them they tell me my number is still contract after I was told that it was on prepaid and they telling me I have been receiving airtime and data from which I have never received after I had cancelled the contract......Now they claim if I want to cancel it I have to pay another lump sum...the problem with call centres is that you speak to different people all the time so if someone doesn't know they it becomes your problem like now its my problem that they didn't cancel it when I requested.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We apologize for the delayed response.
Kindly be advised that the notes on your account reflected that you have called in on the 23-6-2017 for early termination fees. Early terminations fees payment was received. You have been informed by the agent that you need to contact MTN again after 48 hours, once the payment reflect for the cancellation request, no call was received to cancel the contract as per the record notes on the account.
The early termination fee payment was used against invoices generated to the account from July 2017 up to October 2017 and left the account balance on the 20-10-2017 with a short payment for R38.42. Debit order was requested for this balance but debit returned unpaid. Invoice for November generated to the account and debit requested for R268.65 this includes the short payment of R38.42
Due to the sim card used after early termination fee was paid you will stay liable for payments.
If you require to go ahead with the cancellation request , new early termination fee has been worked out to be paid.
Kindly note that client was advised to contact us after payment.
Please find below the estimated early termination fees:
Cell Phone Number: ***
Expiry date: 2019-02-05
Early Cancellation fee = R 653.01
Current/outstanding balance = R 218.83
Un-billed = R 219.97
Estimated Total = R 1091.81
Please make the payment and call the 808 call centre after 48 hours to cancel the contract and convert the number to prepaid function for you, all airtime, data sms will be lost once the number is migrated to prepaid.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We apologize for the delayed response.
Kindly be advised that the notes on your account reflected that you have called in on the 23-6-2017 for early termination fees. Early terminations fees payment was received. You have been informed by the agent that you need to contact MTN again after 48 hours, once the payment reflect for the cancellation request, no call was received to cancel the contract as per the record notes on the account.
The early termination fee payment was used against invoices generated to the account from July 2017 up to October 2017 and left the account balance on the 20-10-2017 with a short payment for R38.42. Debit order was requested for this balance but debit returned unpaid. Invoice for November generated to the account and debit requested for R268.65 this includes the short payment of R38.42
Due to the sim card used after early termination fee was paid you will stay liable for payments.
If you require to go ahead with the cancellation request , new early termination fee has been worked out to be paid.
Kindly note that client was advised to contact us after payment.
Please find below the estimated early termination fees:
Cell Phone Number: ***
Expiry date: 2019-02-05
Early Cancellation fee = R 653.01
Current/outstanding balance = R 218.83
Un-billed = R 219.97
Estimated Total = R 1091.81
Please make the payment and call the 808 call centre after 48 hours to cancel the contract and convert the number to prepaid function for you, all airtime, data sms will be lost once the number is migrated to prepaid.
Kind Regards,
Alice van der Merwe
Best regards,