1 reviews | Active since May 2015
Unsatisfactory service
To whom it may concern<br> <br> I would to like to draw your attention to the complaint that i lodged on the 22 May 2015 ***, this complaint was responded within reseanable time that i will eventually get assited to cancel my contract which expired on the 06 May 2015 and i will be contacted by someone from MTN and i believe that this issue has since been given a silent death.<br> <br> further to my complaint i would like MTN to calculate the money which i paid since the expiry of the contract which i was unable to cancel due to MTN being unable to deal with issues at their hand, i will be very glad if MTN can subtract their money which i used making telephone calls and refund the credit to my account and keep the number as a prepaid if they still wish to keep me as a customer<br> <br> I will appreciate the response and action regarding the matter raised above<br> <br> Regards
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line was successfully converted to prepaid and the amount of R255.00 for the invoice dated 2015-06-26 has been credited to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records your line was successfully converted to prepaid and the amount of R255.00 for the invoice dated 2015-06-26 has been credited to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
