unsatisfactory service

<p>I spoke to Nokukhaya Kanja who promised to escalate my issue to the data centre and get her manager Sindy Finn to call me back yesterday but no one called me as yet. I went to Kenilworth Centre MTN Store and dealt with who also could not assist and I was advised to contact the 1555 and then I spoke to Sonja who told me that I need to sort my issue out myself and she can’t assist me, I went back to store while on call with Sonja who then spoke to the store consultant and they had a tiff with each other and still I have had no positive feedback and sitting with the problem for which no one I contacted wanted to help me with.</p> <p> I purchased data regular and normally spend R19 for 200MB bundle valid for 7days which I hardly ever consume the full data. I did this same purchase which I do every week. To my surprise in less than 5 hours the full bundle was depleted which to me is incorrect as you can check my usage history and find that this is not normal consumption for my account. I did not log a dispute or event ask my data back, all I wanted was that they check what caused this rapid depletion, fix it so that I may not have this issue again, however they clearly couldn’t assist me. I bought the same bundle again last night and switched on warning so I can check and currently my data is turned off because the warning came on at 50MB in less than 1 hour so the problem is still persisting.</p> <p> I do not want to turn it on as the depletion will happen again and when I check my data usage on my settings it doesn’t reflect that I have used that much data yet the bundle is depleting. Could someone PLEASE assist me with my issue.</p>