JG
Jemina G
1 reviews | Active since Jan 2020
29 May 2020, 14:46
Unsatisfactory poor services
I upgraded my contract online to have a data bundle deal. I ordered a data deal (router) and later realized that I ordered the wrong products. I wanted a modem instead of a router. I called MTN several times only to be redirected to other numbers and phone calls are dropped. It took seconds to upgrade my account but I now have to beg for assistance.
Can MTN stop ignoring my calls and emails? I would not get so fussy if the product was not important for me.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
29 May 2020, 16:51Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
You may contact DSV delivery department to inform them to send the device back to MTN Midrand.
Contact details: ***
Then you need to call MTN Direct on *** to notify them
'Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
You may contact DSV delivery department to inform them to send the device back to MTN Midrand.
Contact details: ***
Then you need to call MTN Direct on *** to notify them
'Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply29 May 2020, 16:51
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
You may contact DSV delivery department to inform them to send the device back to MTN Midrand.
Contact details: ***
Then you need to call MTN Direct on *** to notify them
'Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
You may contact DSV delivery department to inform them to send the device back to MTN Midrand.
Contact details: ***
Then you need to call MTN Direct on *** to notify them
'Kind Regards,
Alice van der Merwe
MTN
Best regards,
JG
Jemina G's updateReviewer Update
29 May 2020, 20:37Thank you Alice. Hopefully I will get the assistance.
I am looking forward to receiving the correct product.
Regards
I am looking forward to receiving the correct product.
Regards
JG
Jemina G's update29 May 2020, 20:37
Reviewer Update
Thank you Alice. Hopefully I will get the assistance.
I am looking forward to receiving the correct product.
Regards
I am looking forward to receiving the correct product.
Regards