Unsatisfactory MTN e-mail support

Dear MTN

I have had enough of this roundabout. Please read a record of the e-mails below, which are just a short exert from a bunch of e-mails over a period of almost a year. Let me say it again: I have two contracts with MTN. The one linked to cell No *** *** 3000 has been running for about 25 years. I accepted an extension to my contract at a stage when not many accommodation establishments had Wi-Fi. This has since become redundant in my space and I have been trying to cancel the data only contract linked to cell no *** *** 4946 for almost a year. All I got was erroneous feedback and requests for "missing" information which I had already supp****. It seems ironic that your address for contract terminations is labelled "retentions". All the erroneous and misinformed feedback seems to be focused on retention rather than what the customer is requesting. Tomorrow I shall request a port of my long established number *** *** 3000 to another service provider and terminate my long standing debit order. If you call foul, I have a large database of my repeated requests and your erroneous and non-committal responses. I have had enough. This is e-mailed to you as a last attempt and shall appear on your Facebook page (without number and personal details) and Hello Peter (in case you try to remove it). BTW, I am hearing impaired and find doing business via a help line challenging, and e-mail is my preferred method of dealing with these matters. Surely your e-mail help should be up to the standard that you claim for your help line?

CH Basson

On 2023/04/01 22:31, *** ****** wrote: > Retentions > > Please please look at the e-mail thread below. MTN's response has been absolutely pathetic. It seems as though the one hand does not know what the other is doing. If I do not receive an official confirmation that service reference *** *** 4946 is cancelled by Wednesday 05/04/2023, I shall port my number on the other service reference *** *** 3000 to another service provider and cancel the current debit order with MTN. It would be a pity, since I have been an MTN customer for more than twenty years. So please please just do the right thing. If not, I may even share my experience on your Facebook page or even Hello Peter. > > Henri Basson > > > Sent on 06/03/2023: > > Dear Jabulisile Mkhize > > I comp**** with this request of Matsipo almost a week ago. Please refer forwarded e-mail below. > > Regards > > Henri Basson