Unsatisfactory Investigations pertaining to our accounts
<p>I have logged requests per email with MTN ***** department with an issue relating to possible ***** on our account. This has been ongoing since September 3rd 2016 and up to date NO ONE has given me feedback. We have 600 contracts with MTN which I am now looking at closing simply because of a lack of follow up and feedback.</p>
Good day Riaan Lamprecht,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.
Kindly be advised that the matter has been escalated to the ***** department for urgent attention and to revert back to you with feedback, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Riaan Lamprecht,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.
Kindly be advised that the matter has been escalated to the ***** department for urgent attention and to revert back to you with feedback, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***