Unsatisfactory Experience with MTN Online and Vasco Connect

On November 15, 2024, I entered into two contracts with MTN Online, facilitated by their third-party partner, Vasco Connect. Following the agreement, I emailed the Vasco agent to request a contract summary and an additional line. CLEARLY, I MUST TAKE MY BUSINESS ELSEWHERE. Unfortunately, Vasco Connect has failed to respond, and my subsequent calls to MTN customer care have been met with referrals back to Vasco Connect.

The issue is further complicated by the fact that MTN's customer care, contracts, and retention teams are unable to access this transaction on their system. Moreover, the Vasco Connect contact numbers provided by MTN agents are non-functional, leaving me frustrated and without a resolution.

As I initially contacted MTN directly, I urge you to take ownership of this issue and provide a satisfactory solution, rather than redirecting me to Vasco Connect