UNSATISFACTORY CUSTOMER SERVICE

I went to MTN shop today (11/06/2020) in the morning at The Grove Mall (Pretoria) to renew my contract and the lady Ruth was very rude. I left and on Monday (15/06/2020) I went to Menlyn Mall MTN shop(0873) to get assistance there. I arrived at 13h00 and went out at 16h00. The lady kept on starting my application from the beginning. She was not sure of what to do and no one was assisting her until I asked another lady Tebogo to assist her. They told me that they will call me after 24 hours about the outcome of my application.The following day (16/06/2020) the lady called me and said my contract application had been approved. I must come and fetch my phone. I went there but I came back without a phone. Even on this day I arrived in the morning and left in the afternoon. There was a problem again and they had to redo my application. All of a sudden they said my account is on legal, they will contact the department and call me. My question is how did MTN approve my application in the beginning? Secondly, I am not owing MTN.

Tumelo took over to assist and told me that I am on the old system and now MTN has the new system. Until now Tumelo has not called to update me and he asked me to leave my documents. On 30/06/2020 I went to the shop for an update he just sent somebody outside to tell me that the issue has not been resolved. I insisted that he needs to explain what the problem is, and he said he could not assist me because I am still on the old system.

My question is if the system belongs to MTN (both the old and the new) then what must I do as a customer? Even now no one has contacted me. I have contacted customer care service many times and these are the references (***; ***; ***6).

Kind Regards

Nokuphiwa