1 reviews | Active since Jul 2014
<p>i have emailed and called MTN for a long time in regards with my CONTRACT PLEASE help and see the response that i get from them.</p> <p>From: Revein Naidoo ********** <br /> Sent: Tuesday, 05 April 2016 07:29 AM<br /> To: Bonginkosi Mntungwa [ MTN South Africa ]<br /> Subject: R NAIDOO CELL ********** 821 id: ********** 232084<br /> Importance: High</p> <p> </p> <p>Good day</p> <p> </p> <p>As per our telephonic conversation yesterday about my upgrade with AUTO PAGE which my account has been handed over to MTN, I did not receive any document from AUTOPAGE WITH MY UPGRADE.</p> <p>Please see that I am not receiving the PACKAGE which I app**** for I was SUPPOSE to be getting 100MB DATA, SMS, AND ALSO TALK TIME.</p> <p>Please update your system and ADVICE of the outcome of my UPGRADE AS I CANNOT WANT TO PAY R202.00 PM FOR 100 AIRTIME AND 25 SMS.</p> <p>PLEASE SORT THE MATTER OUT AS THIS IS VERY FRUSTRATING OR GET MY DOCUMENTS FROM AUTOPAGE OFFICE OR SOMEONE PLEASE.</p> <p> </p> <p>Please revert back to me A.S.A.P</p> <p> </p> <p>Kind regards</p> <p>Revein Naidoo</p> <p>Cell- ********** 821</p> <p>From: CMC Queries ********** <br /> Sent: 19 May 2016 01:18 PM<br /> To: ********** /> Subject: Re: FW: R NAIDOO CELL ********** 821 id: ********** 232084 [# ********** 0]</p> <p> </p> <p>Kind Regards,</p> <p>Eileen Van Wyk</p> <p>Credit Management<br /> MTN SA</p> <p>Reference Number: ********** 0</p> <p>Good day</p> <p> </p> <p>AS STATED BEFORE I AM TIRED OF CALLING AND SPEAKING TO PEOPLE FOR THE PAST MONTHS AND NOTHING IS BEING DONE THEY ARE JUST GIVING ME STUPID REFERNCE NUMBERS UPON REFERENCE NUMBERS.</p> <p>I WILL BE REVERSING EVERY DEDUCTION THAT MTN DEBITS MY ACCOUNT FROM NOW ON AS I DO NOT HAVE A CONTRACT WITH MTN, BUT WITH AUTOPAGE AND WHEN MTN TOOK OVER THE AUTOPAGE CLIENTS MY CONTACT THAT I SIGNED WITH AUTOPAGE MTN IS NOT GIVING TO ME WHAT I SIGNED FOR AND YET THE PEOLE AT AUTOPAGE TOLD ME THAT I WILL NOT HAVE A PROBLEM BT IT SEEMS THE BLADY OPPOSITE BECAUSE I AM HAVING A LOT OF PROBLEMS WITH YOURL.</p> <p>I WISH THE MANAGER OR OWNER OR SHAREHOLDER CAN READ THIS EMAIL; IT’S FRUSTRATING TO PAY FOR SOMEHTING BUT NOT GETTING WHAT THE CONTRACT SAID.</p> <p>I SUGGEST LIKE I SAID GET HOLD OF MY CONTRACT FROM AUTOPAGE OR THE PEOPLE FROM AUTOPAGE AND LOOK AT THE CONTRACT THAT I SIGNED.</p> <p>MY CONTRACT IS STILL NOT RITE AS I SIGNED THE CONTRACT WITH AUTOPAGE BEFORE THEY HANDED OVER THE BOOKS TO MTN AND I AM NOT GETTING THE PACKAGE WHICH I SIGNED UP FOR AND MTN IS DEDUCTING THE MONEY OF THAT PACKAGE AND I DONT HAVE AN SIGNED AGREEMENT WITH MTN.</p> <p>PLEASE HELP SORT OUT HTIS MATTER AS THIS IS MONTHS NOW AND NO ONE HAS CALLED ME TO SAY WHATS HAPENEING.</p> <p> </p> <p> </p> <p> </p>
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note that as per the copy of contract we have received from Autopage, the charged amount is R 202.32 per month which is inclusive of 25 sms and R100. Please note the contract copy has been emailed to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mpumi
REQ: **********
Best regards,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note that as per the copy of contract we have received from Autopage, the charged amount is R 202.32 per month which is inclusive of 25 sms and R100. Please note the contract copy has been emailed to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mpumi
REQ: **********
Best regards,
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