JN
Joe N
1 reviews | Active since Sept 2015
30 Sept 2015, 10:13
unsatifactory service
I entered into a new cell phone contract with mnt on 26/09/2015, and received SMS to collect the phone. I was turned back because mtn could not trace the sim card number that they gave me all those years ago. this card i used for the past 4 contracts with mnt. this is an inconvinience and very incosiderate for mtn to be not able to trace a sim card number for 4 days!
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MTN South Africa's replyOfficial
30 Sept 2015, 11:48Hello joe.ngwenya,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. We have contacted the store and they have explained to me that that due to the number converted to pre-paid the number have to be relieved from pre-paid to contract before they can issue out a new SIM card for you. They have sent the request to head office to release the cell number from pre-paid. Once done they will give a new SIM card for you.
Sandra from the Store will contact you.
I have tried to call you but on voice mail.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. We have contacted the store and they have explained to me that that due to the number converted to pre-paid the number have to be relieved from pre-paid to contract before they can issue out a new SIM card for you. They have sent the request to head office to release the cell number from pre-paid. Once done they will give a new SIM card for you.
Sandra from the Store will contact you.
I have tried to call you but on voice mail.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply30 Sept 2015, 11:48
Official
Hello joe.ngwenya,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. We have contacted the store and they have explained to me that that due to the number converted to pre-paid the number have to be relieved from pre-paid to contract before they can issue out a new SIM card for you. They have sent the request to head office to release the cell number from pre-paid. Once done they will give a new SIM card for you.
Sandra from the Store will contact you.
I have tried to call you but on voice mail.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time. We have contacted the store and they have explained to me that that due to the number converted to pre-paid the number have to be relieved from pre-paid to contract before they can issue out a new SIM card for you. They have sent the request to head office to release the cell number from pre-paid. Once done they will give a new SIM card for you.
Sandra from the Store will contact you.
I have tried to call you but on voice mail.
Kind Regards,
Alice van der Merwe
***