DJ
Dora J
1 reviews | Active since Oct 2014
15 Apr 2015, 08:05
Unsastisfied
I have been trying to upgrade my account. I followed the links on MTNs website to preregister for Galaxy s6 edge. i did receive sms from MTN confirming that they received the preorder and that they would be calling me to start the process. since i have herd nothing, i have emailed there customer care, only received automated responses. its as if they dont want my business.
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Replies (1)
MTN South Africa's replyOfficial
01 May 2015, 10:34Hello Pontigs,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply01 May 2015, 10:34
Official
Hello Pontigs,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***