Unresposive and poor service by MTN and Pinnacle their insurance provider

<p>When I got my upgrade sometime ago with MTN, I was offered the opportunity to ensure the handset by MTN which I took and for which MTN continues to bill and collect payment monthly . Unfortunately I have since needed to claim and for the first time MTN told me that they have nothing to do with the insurance as it is external to them and instead gave me a form to complete and send to Pinnacle Marketing - which I did on the 6th of March 2017 and have received no response whatsoever. I have been to MTN a number of times but have been told it is out of their hands and has nothing to do with them. Well, I would like to remind MTN like I have a number of times before that it has everything to do with them. I have not signed contract with Pinnacle Marketing but MTN and never knew that Pinnacle even existed until I needed to claim. And guess what, not only did MTN offer me this service, something I did not even know they offered in the first place, but they made it even more attarctive saying that in the case of a claim a loan phone will be arranged for me. where is my loan phone now at a moment of need? And it is MTN that continues to bill and collect payment even two months after my claim has not been reponded to. MTN why offer this service if it has nothing to do with you? Sorry, MTN can't absolve itself of responsibility now and I can assure you, as a matter of principle and for the many others they continue to bill and exploit and thsi way, I will fight to the bitter end. </p> <p>When done, all my mobile contracts will be moved from MTN upon expiry.</p>