1 reviews | Active since Oct 2014
Unresponsive to queries
<p>I have been having an issue with the network since October last year to try and update details, I have tried calling and mailing more than 10 times now with no end in sight. When I phone I'm always connected to the wrong department or my call is dropped. When I mail I simply get no response. There don't seem to be any options left for me to pursue as they are simply not interested in helping </p>
Good Day Andrew
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the matter has been escalated to the Coverage supervisory team for assistance.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Adrian Stellenberg (CIP)
REQ:***
Good Day Andrew
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the matter has been escalated to the Coverage supervisory team for assistance.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Adrian Stellenberg (CIP)
REQ:***
Even after this response I still have heard nothing back, really is unacceptable
Even after this response I still have heard nothing back, really is unacceptable