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1 reviews | Active since Jul 2016

29 Aug 2017, 12:19

Unresponsive and they just don't care

In January I renewed (upgraded) my contract. It's a contract that I only pay for minutes, data and sms as I have a handset. I was told that I can have exactly what I had, but for a discounted price. Instead of R79 it will be R49 from now on. I made sure by repeating this offer...."are you sure I'll get 50 minutes, 100mb data and 100 smses all for only R49??" "YES" I was told. Now after disputing being wrongfully billed for the last 7 months, all is silent. I am being ignored on Twitter and I have phoned about 8 times to sort this out. I've been told the billing is correct....end of story. I was promised to be contacted my MTN direct several times but no one has contacted me. I was told that they will have the recording of the conversation for me to listen to at my nearest branch...they haven't contacted me either. I phoned again today (29 Aug 17) to hear if I can downgrade as I am going to try and give MTN as little of my money as possible until I ride out the contract. I was told I will have to pay a fee to downgrade!!! Utterly ridiculous!!

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Replies (3)
's update07 Sept 2017, 12:44
Reviewer Update
Hi Alice, how much longer do I need to wait for someone to get back to me? I have been playing this game all year long. I am told someone will get in touch...another month goes by and I am billed again...I phone and I am told someone will get in touch....another month goes by and I am billed again......over and over and OVER again.
's update13 Sept 2017, 14:11
Reviewer Update
Hi Alice van der Mere, I am still waiting for anyone to contact me...including a reply from you.
's update20 Sept 2017, 09:50
Reviewer Update
This was MTN's private reply 19 days ago on 31 Aug 2017: "Official private business reply Thank you for your post. We apologize for any inconvenience incurred. We have escalated the complaint to the MTN Direct department to intervene here, we are waiting on feedback from them. Kind Regards, Alice van der Mere " I have been billed AGAIN and I am still waiting for someone to contact me as I was promised.