UNRESOLVED REFUND CASE

HelloPeter

I'm Vee. I am so disappointed. I've been ****** by my service provider (MTN-SA). I have been their loyal customer for over 15 years, even have a contract with them. In Dec 2024 I took out another package for a home router. They couriered my package but unfortunately the router was faulty. I called in and reported the matter within 7 days after receiving the package , they advised that I should take it to my nearest MTN store and get a ref number and they would then refund me within 21 days.

I emailed my bank statement and proof of payment as per their back office's request. A consultant rep**** to my email and said the docs were incorrect. I went to my bank, the consultant at the bank confirmed that I had sent relevant documents. When I call the MTN customer service, consultants either listen then hang up or take my info and tell me that their supervisor will call me back. MTN-SA is a ****!