1 reviews | Active since May 2018
Unresolved Query, wrong billing, double the cost
I have a query (1_ ********** 63906) hat has remained unresolved for over two months since my upgrade. I have been billed wrongly almost double what I should be billed for. Every time I call, I'm told the same feedback by the agents even supervisors, that they are sending emails to the systems department and within 24hrs it should be resolved.
I really am fed up with MTN, are Supervisors in the systems department not seeing these emails, how long should I wait with frustration while somebody is just not doing their job????
Please help!
Phumlile **********
Thank you for your post.
I sincerely apologise for the inconvenience caused due to your monthly discounts.
We value you as our customer and it is not our intention to dissatisfy you.
I have picked up that the issue of the monthly discounts is now resolved and the total amount is R213.02 VAT inclusive.
I completely understand the frustration this has caused and I hope I got to restore your faith in us.
Warm regards,
Eunice
Complaints analyst.
Best regards,
Thank you for your post.
I sincerely apologise for the inconvenience caused due to your monthly discounts.
We value you as our customer and it is not our intention to dissatisfy you.
I have picked up that the issue of the monthly discounts is now resolved and the total amount is R213.02 VAT inclusive.
I completely understand the frustration this has caused and I hope I got to restore your faith in us.
Warm regards,
Eunice
Complaints analyst.
Best regards,