Unresolved Query & No Service for 2 Months

Hello Peter,

I would like to raise a complaint regarding MTN South Africa.

I have had no service for the past two months, yet I am still being billed. I previously submitted a query together with last month’s invoice, but I have not received any response to date. As of 05 May, I have also not received my current invoice.

What is most concerning is that even if I make payment for the current amount, I am advised that my service will only be restored next month. This is highly frustrating and unacceptable, as I am being charged for a service I am not receiving.

The lack of service and communication has caused significant inconvenience. I request urgent assistance in resolving this matter and clarifying the status of my account.

I trust this issue will be addressed promptly.