CB
Candice B
1 reviews | Active since Dec 2015
27 Dec 2015, 20:53
Unresolved Query
My contract ended in July 2015, without notice, or offer of renewal, they kept deducting different amounts ranging from R196.85 to R210, September was R110, why I dont know I have made several enquiries wheras the consultant said it will be stopped in November, to my surprise ,the debit order went off in Decembet again,upon which I have made two enquiries ever since demanding all my money back from August till December and they said they would call me back, that was 16 December, up until no one has contacted me, this is pathetic after 3 attempts from my side still no luck, this better be worth the wait , MTN owes me more than R900 , I am eagerly awaitibg your urgent response.
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Replies (1)MTN South Africa's replyOfficial
01 Jan 2016, 19:29Hello Baugy,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The number has been migrated to prepaid and the late cancellation request has been logged, reference number: ***.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The number has been migrated to prepaid and the late cancellation request has been logged, reference number: ***.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply01 Jan 2016, 19:29
Official
Hello Baugy,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The number has been migrated to prepaid and the late cancellation request has been logged, reference number: ***.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The number has been migrated to prepaid and the late cancellation request has been logged, reference number: ***.
Kind Regards
Siphumezo
REQ:***
Best regards,
