1 reviews | Active since Feb 2018
Unresolved Query
QUERY NOT CONCLUDED!!! MTN DECIDED NOT TO RESPOND!!!
"Hi, Please can you explain to me how the "promotional data "works. I bought 1gb of data on 4 April and received 500mb of "promotional data". The 500mb of data expires on 18 April and the 1gb expires on 3 May. However, I have to use my 1gb data first before I can use my promotional data. THAT IS ABSOLUTELY RIDICULOUS!!!!
Not only is your data expensive you are forcing me to use more data to use my "promotional data".
Not sure if you think your customers are stupid, but this is just wrong.
Change my account so that I use my "Promotional data" first.
Jacques"
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we evaluated your account and credited your account with 500MB of data.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we evaluated your account and credited your account with 500MB of data.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,