Unresolved query

Good day.

I trust this email finds you well.

I am very frustrated regarding the poor service that am receiving at MTN. I am a very new customer who never use MTN service before. It is my first time but the treatment that am getting is like new customers are not appreciated and are not important. I have been explaining that there is an online contract that i open last week, i was requested to send through my document off wich i did not. But following day I receceive sms saying my contract was approved, then there was consultants from MTN promoting at my work place, and I was interested on the other device. And I ask the consultant if i can change to that one and he said yes. The one that i order on line was iphone7 and the one that i wanted to change to is Huawei Y9 2019. Then after speaking to the consultant at my work place the following day i was receiving call from delivery company. They tell me that they want to deliver the parcel from MTN then i tel the person not to deliver it to me since i want the other device. I went to MTN boulders mall midrand asking to apply the Huawei Y9 2019 and i did tell the consultant the storry then he did say i can cancel that one. Now i have been calling MTN asking them if they can change my iphone7 parckage to the Y9 2019 parckage or if they can cancel and start afresh. I am not getting assistance and all they do is to transfer me from one department to another without helping me. I have so far spend R150 airtime calling MTN without being helped is that fair? Recently i called and call was dropped. Their branches are also not assisting, they just give me MTN number. And i dont have MTN cell nember were i should call for free. And even if i can call from the MTN number their scenerio are the same they are not helping. All they say is contract is captured. Changing package they cant they are busy transfering calls untill my airtime finish. R150 gone without help am suffering to have money for transport because of calling MTN and visiting their branches without help.

Kind Regards. NB Mei Contact number: ***