1 reviews | Active since Oct 2017
Unresolved queries.
This is now the second time i log a complaint on hello peter. Someone from MTN's head office phone me regarding ky "outstanding account" and I receive sms's with te following ref no: 1- ********** 9574 k(17/10/2017), 1- ********** 6924 & 1- ********** 3584 (10/10/2017) stated my querie has been resolved. No one from head office did a follow up. I still receive sms's saying my account is overdue and that it will be suspended if I don't pay imediatley. I am sick and tierd of keep on phoning and no one can assist. Thye only tel me stories that I heard many times befor. There is no solution. At the end of the day I will look like a bad payer and in the meantime is companies like MNT that make your name bad. I think i will rather cancel my contract and go to a different service provider that are willing to assist their clients.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Payments for R490.00 + R450.00 has been received and allocated to the account.
Kindly be advised the account balance is R1090.10 this balance includes the October invoices.
There is is short payment done of R179.11. Account balance on the 13-9-2017=R1119.11.
Payment for R450.00 and R490.00 received on the 25-9-2017.
R1119.11 min R450.00 and R490.00=R179.11
R179.11 + October invoices =R1090.10.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Payments for R490.00 + R450.00 has been received and allocated to the account.
Kindly be advised the account balance is R1090.10 this balance includes the October invoices.
There is is short payment done of R179.11. Account balance on the 13-9-2017=R1119.11.
Payment for R450.00 and R490.00 received on the 25-9-2017.
R1119.11 min R450.00 and R490.00=R179.11
R179.11 + October invoices =R1090.10.
Kind Regards,
Alice van der Merwe
Best regards,