Unresolved mtn contract phone sim card problem
<p>I brought a contract phone at Mtn and it has been 2 weeks the sim card is not working as i asked to keep my old number and they de-activated the new number but didnt activate the old one as a contract number. I even went back to the store communicated with Johaness from mall of the North branch , asking them to activate the contract number but there is no success . Now i have a phone that is not working and i have to pay for it as it is a new contract.</p>
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the Mall of the north management team for urgent attention and to contact you directly with feedback and a way forward.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the Mall of the north management team for urgent attention and to contact you directly with feedback and a way forward.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,