CR
Consuwella R
1 reviews | Active since Feb 2018
14 Dec 2018, 09:41
unresolved mtn case
Dear MTN can I please get someone to call me and give me clarity with regards to my account. I am tired of calling in dealing with people who seem to not know how to assist me. I am sooooo tired of sending emails, calling in, being on this platform. please use this number ********** 633.
If you regard your clients as important can I also get to experience that once please.
Helpful (0)
Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
14 Dec 2018, 10:53Good day Consuwella Rampota
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly reply with your contact number,please select private on your reply as we cannot view your number on the above post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly reply with your contact number,please select private on your reply as we cannot view your number on the above post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply14 Dec 2018, 10:53
Official
Good day Consuwella Rampota
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly reply with your contact number,please select private on your reply as we cannot view your number on the above post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly reply with your contact number,please select private on your reply as we cannot view your number on the above post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
CR
Consuwella R's updateReviewer Update
14 Dec 2018, 11:05*** this is the number you can get hold of me on. however the query cell phone number is ***
CR
Consuwella R's update14 Dec 2018, 11:05
Reviewer Update
*** this is the number you can get hold of me on. however the query cell phone number is ***
MTN South Africa's replyOfficial
14 Dec 2018, 11:23Good day Consuwella Rampota
Kindly note we tried contacting you on *** , no answer.
Warm RegardDinesh KowlasarComplaints Management team
Kindly note we tried contacting you on *** , no answer.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply14 Dec 2018, 11:23
Official
Good day Consuwella Rampota
Kindly note we tried contacting you on *** , no answer.
Warm RegardDinesh KowlasarComplaints Management team
Kindly note we tried contacting you on *** , no answer.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
CR
Consuwella R's updateReviewer Update
14 Dec 2018, 11:27sorry I missed that call I was in a meeting please call again
CR
Consuwella R's update14 Dec 2018, 11:27
Reviewer Update
sorry I missed that call I was in a meeting please call again
MTN South Africa's replyOfficial
14 Dec 2018, 12:20 Thank you for your post. We sincere apologized for any inconvenience incurred. Our legal department confirmed the following: Please be advised that the account was handed over to VVM for collection and their telephone number is *** and the current balance outstanding in the account is R 2,166.37. Please make payment to the MTN account for the balance and contact the VVM department for further assistance. Kind Regards, Alice van der Merwe
Best regards,
MTN South Africa's reply14 Dec 2018, 12:20
Official
Thank you for your post. We sincere apologized for any inconvenience incurred. Our legal department confirmed the following: Please be advised that the account was handed over to VVM for collection and their telephone number is *** and the current balance outstanding in the account is R 2,166.37. Please make payment to the MTN account for the balance and contact the VVM department for further assistance. Kind Regards, Alice van der Merwe
Best regards,
CR
Consuwella R's updateReviewer Update
14 Dec 2018, 12:52Good day Alice, I had received a call from the complaints team and they advised that, there is no reconnection fee however I needed to pay for my arrears but now they cant do anything to help me until I pay R 2,166.37. I have already paid R1,310. I started off with R500 then R810 so I believe I still need to pay R1,300 and something for my line to be opened. All the payments I made to vvm are reflecting but why is it that I need to still pay this much. VVM are already rude and I don't want to deal with that can someone send them a mail or something because I cant take much of this torture anymore. I want to pay the outstanding balance of 1, 300 and something but I cant because I am still being told about this figure R 2,166.37.
I am really really tired of this .
CR
Consuwella R's update14 Dec 2018, 12:52
Reviewer Update
Good day Alice, I had received a call from the complaints team and they advised that, there is no reconnection fee however I needed to pay for my arrears but now they cant do anything to help me until I pay R 2,166.37. I have already paid R1,310. I started off with R500 then R810 so I believe I still need to pay R1,300 and something for my line to be opened. All the payments I made to vvm are reflecting but why is it that I need to still pay this much. VVM are already rude and I don't want to deal with that can someone send them a mail or something because I cant take much of this torture anymore. I want to pay the outstanding balance of 1, 300 and something but I cant because I am still being told about this figure R 2,166.37.
I am really really tired of this .