Unresolved Issues with MTN Contract

I recently signed up for a month-to-month SIM-only contract with MTN, and I must say my experience has been far from satisfactory. I'm writing to express my deep disappointment and frustration with the services I have received.

I paid an upfront amount and a pro-rata fee close to 1.1k, only to find out that the 200GB data allocation was exhausted in a mere two weeks. Considering the substantial amount I've invested, this is simply unacceptable.

In light of this, I made the decision to cancel the contract, believing that ending this agreement would resolve the issue. However, I continue to be charged for a service that I have already canceled. This is not only frustrating but also indicates a severe lack of efficiency and customer care on MTN's part.

I had hoped that this time, my experience with MTN would be better, but it seems my optimism was misplaced. It is evident that the company's customer service and operational processes are far from satisfactory.

I urge you to address this issue immediately and cease any further debits from my account related to the canceled contract. I expect a prompt resolution to this matter and a confirmation that the contract has indeed been canceled.

I look forward to your immediate response and a swift resolution to this issue. It is my hope that MTN can rectify this situation and regain my trust as a customer.

Sincerely, Nomsa Mnguni