Unresolved Issues and Poor Customer Service

I'm writing this review as a warning to others about the poor service I received from MTN. I recently had a contract with them, but due to their inefficiencies and lack of transparency, I'm now dealing with collections and unresolved issues.

The problems started with delayed delivery of my router, which I had to chase up multiple times. When it finally arrived, it wasn't working, and despite following their instructions to reboot and wait, the issue persisted. The customer service team suggested I visit a store for repairs, but I was told I had to return the router first, without being offered a replacement or a clear solution.

To make matters worse, no one seemed to know the details of my contract, providing conflicting information about my plan. When I tried to cancel, I was met with resistance and conflicting information about termination fees. Despite being within the cooling-off period, I was initially told I'd only pay a pro-rated fee, but they ended up debiting over R700 from my account without authorization.

The stress and anxiety caused by MTN's handling of my account have been significant. Despite numerous calls and visits to stores, my account remains unresolved, and I'm now dealing with collections. I'm requesting that MTN cancel my account, remove my name from collections, and refund the unauthorized debit.

If anyone from MTN reads this, please contact me at *** or ***. I have recordings of all calls for reference.

UPDATE: I'm available on October 29, 2025, and November 1, 2025, for further discussion.