Unresolved Issue with MTN/iTalk Contract

I am writing to express my frustration and disappointment with the service I have received from MTN and iTalk over the past several weeks. As a longstanding MTN customer since 2005, I have come to expect a certain standard of service, but my recent experience has been far below acceptable levels.

In October, I was contacted by an MTN (iTalk) agent regarding my contracts. The agent suggested ways to make them more affordable and proposed a change to my data package. During the call, I mentioned that I no longer received minutes after the change. The agent explained that this was because I was on a data-only package and suggested moving the data allocation to another number, allowing me to receive minutes on my main number. This seemed like a reasonable solution, and I agreed.

However, on October 27th, when I was scheduled to receive my data, it never arrived. Since then, I have made numerous attempts to resolve this issue by contacting both MTN and iTalk. Unfortunately, these efforts have been met with poor service and unfulfilled promises:

MTN Call Centre: The quality of the calls is subpar, making it difficult to hear the agents. Additionally, the agents seem inadequately trained, unable to address my issue or provide a resolution. On several occasions, I have been placed on hold, seemingly ignored. iTalk Support: Despite promises to call me back, I have yet to receive any follow-up communication or assistance. This experience has been incredibly frustrating and unprofessional. I have spent countless hours attempting to get support, only to be met with dead ends and broken promises. I am deeply dissatisfied with the level of service and the lack of urgency in addressing my issue.

I kindly request the following:

An immediate resolution to the issue with my data and minutes as per the agreed arrangement. A thorough review of my recent calls with MTN and iTalk to understand the service failures. A follow-up call or email with a detailed explanation of how this will be resolved and assurances that such incidents will not recur. As a loyal customer of almost two decades, I expect better service and support. Please treat this matter with the urgency it deserves.