unresolved issue with debit order

Good morning.

Trust you are well. I need someone to assist me to put my contract as well as my husband's contract back on debit order.

I have been to the MTN store in my town, they have referred me back to the 135 number. When i called they said they can't pick up Mercantile Bank on there system they will log a task. Someone from MTN will contact me within 24 - 48 hours. This was last week already.

When I followed up now, I spoke to Penelope, ref nr ***. Just to give you some background. My husband wants to put the debit order on the business name. The business is under his name. So now Penelope said I won't be able to put a debit order on my contract because my ID number does not correspond with the banking details. Now my question is how can MTN assist me to pay them. Because we pay our accounts in cash and apparently according to MTN when you pay cash you have to pay again within 21 days after you have paid. If i don't pay the account within this period of time my line is being suspended. The date we pay our contracts is around the 25th of each month.

What do we need to do to sort this issue out?

My number is *** and my husband's number is ***.

Thank you.