LN
Lereesen N
1 reviews | Active since Jul 2012
26 May 2015, 09:55
Unresolved Issue - REQ:***
The reference number in the headline refers.<br> <br> After choosing not to renew my MTN contract, I then converted my contract sim card to prepaid on 11 March, as the contract period had expired. Note that the conversion to prepaid was done before I received any of the contract data or airtime for the month of March, and hence was told that I would not be billed my monthly fee of R249. I have since ported my MTN contract sim to Telkom Mobile on a new contract. <br> <br> This morning, however, for the second time since then,I receievd a notification that a debit order had gone out to MTN.<br> <br> The first time this happened, I reversed the transaction, and am in the process of doing so again. My query was not properly dealt with by Mantoa, who responded to it on this platform. <br> <br> Could I please get someone to phone me regarding this? MTN did not respond to me adequately via HelloPeter the last time and I want to know why these debit orders continue to go out.
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MTN South Africa's replyOfficial
03 Jun 2015, 12:19Hello Lereesen,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the invoice that closed 2015-02-20, this is because you are billed a month in arrears therefore you will need to make payment for this invoice to avoid incurring further charges for returned debit orders.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the invoice that closed 2015-02-20, this is because you are billed a month in arrears therefore you will need to make payment for this invoice to avoid incurring further charges for returned debit orders.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply03 Jun 2015, 12:19
Official
Hello Lereesen,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the invoice that closed 2015-02-20, this is because you are billed a month in arrears therefore you will need to make payment for this invoice to avoid incurring further charges for returned debit orders.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the invoice that closed 2015-02-20, this is because you are billed a month in arrears therefore you will need to make payment for this invoice to avoid incurring further charges for returned debit orders.
Thank you
Wenzile Masina
REQ:***
Best regards,