1 reviews | Active since Jul 2016
Unresolved Insurance Claim
<p>I started my contract with Auto page on a MTN package which MTN themselves took over earlier this year. Since their takeover, they have deducted money for my contract, as well as the insurance premium on my phone from my bank account. On the 23 June 2016 I took my phone in for repairs on an insurance claim at their local store. The lady informed me that I must supply proof of purchase and my contract otherwise they can't help me. When they started deducting money from my account, they didn't asked for proof of purchase, but now that I have a problem, they expect me to supply the documentation. Shouldn't the documentation be in their possession in order for them to deduct the premium from my account?</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********