CL
Cindy L
1 reviews | Active since Jun 2015
10 Jun 2015, 13:59
Unresolved Enquiry
Hi, Logged a complaint on HelloPeter on the 2nd of June. Ref No ***. Initial response was received almost immediately after submitting complaint but am still awaiting feedback. No further responses received. How long does it take to resolve an enquiry....?
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MTN South Africa's replyOfficial
12 Jun 2015, 14:49Hello CLynsky,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly address this matter with the MTN store where the contract was taken.
MTN is short staffed at the moment because of the strike, Please bear with us for not resolving the queries quickly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly address this matter with the MTN store where the contract was taken.
MTN is short staffed at the moment because of the strike, Please bear with us for not resolving the queries quickly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 14:49
Official
Hello CLynsky,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly address this matter with the MTN store where the contract was taken.
MTN is short staffed at the moment because of the strike, Please bear with us for not resolving the queries quickly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly address this matter with the MTN store where the contract was taken.
MTN is short staffed at the moment because of the strike, Please bear with us for not resolving the queries quickly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,