SS
Sivuyile S
1 reviews | Active since Nov 2018
16 Nov 2018, 18:31
Unresolved Data issue
I have an unresolved issue with Mtn and it been 6 months now, I bought a normal data that I was unable to use. When I reported it I was told it was a blackberry data but i never bought a blackberry data m using an iphone. The balance that I can’t use kept on accumulating and I reported the matter again and I was told that it was being escalated until today I have number of queries that I was unable to make follow up on because they were never seen on the system
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MTN South Africa's replyOfficial
19 Nov 2018, 09:00 Good day Sivuyile Thank you for bringing this matter to our attention.
As per our telephone conversation I have made a request to cancel the Blackberry Services on your number.
I will contact you once it has been done
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
As per our telephone conversation I have made a request to cancel the Blackberry Services on your number.
I will contact you once it has been done
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply19 Nov 2018, 09:00
Official
Good day Sivuyile Thank you for bringing this matter to our attention.
As per our telephone conversation I have made a request to cancel the Blackberry Services on your number.
I will contact you once it has been done
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
As per our telephone conversation I have made a request to cancel the Blackberry Services on your number.
I will contact you once it has been done
Rest assured, it is not our intention to displease you.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,